A.We train and organize employees on incorporating DMCI’s proven policies and procedures into everyday activity at each site. Adherence to weekly, monthly, and quarterly calendars, timelines, and events keeps properties running smoothly for operations and resident satisfaction. We conduct individual and group training to inform all staff on the latest techniques, laws, maintenance solutions, and leasing success for growth operations.
A.Experience in the market and community allows us to create a customized identity for each property. Creative marketing tailored to the site produces an attractive and versatile digital online presence. We concentrate all efforts on marketing, which lands qualified residents at a reasonable cost. A friendly leasing staff and responsive maintenance enhance resident retention and site productivity.
A.Accurate Financial Reporting is provided promptly for your investment. We create custom, professional, and consistent reports to suit your financial needs. We supply lender reporting requests and appraisal assistance for financing new and existing sites as needed.
A.We emphasize solid maintenance and renovation practices. Our extensive construction knowledge surpasses typical property management. We provide a wide range of site-specific services, from plan reviews for new developments and extensive renovations to minor unit updates. Solving maintenance problems, whether defective, deferred, or emergent, is integrated at a cost-effective price with due diligence. Ongoing maintenance preserves the asset’s integrity while promoting resident retention.
A.Vetting vendors and contractors provide quality work for the assets we manage. Experience in contract negotiations and vendor success enables investment cost savings and quality assurance. We consider our vendors as a reflection of our leadership. Thus we ensure our vendors align with the expectations of our level of excellence.
A.Continual physical
inspections of properties reduce the risk of claims. Expertise in
insurance policies and binding enables thorough coverage for your
property at your risk aversion level. We know how to review
policies and consult for the coverages needed to protect your
investment.
Our human resources and payroll departments continually educate
staff regarding local, state, and federal safety standards; we also
provide safety and compliance courses in training.
A.Our success depends on our employees’ knowledge. We have extensive training for each level of staff services. We have persevered through numerous recessions and enjoyed economic growth cycles. We train our staff to adapt and utilize tools to keep properties running smoothly during these cycles. Expectations are explained and reviewed at all site levels to encourage teamwork at each site.
A.With in-house technology, we can provide, train and implement various software programs and technology to assist site operations. Website, online rent payments, resident portals, utility bill backs, screening, and online leasing are all reviewed and enhanced by our IT experts.
A.To preserve and protect our beautiful communities, we believe conservation is vital. Eliminating wasted resources is the fastest way to preserve water, electricity, refuse, and gas usage. We review utilities monthly to find leaks, inefficient heaters, and more to reduce the environmental strain. Energy conservation and alternatives are implemented to protect our environment while saving unnecessary site expenses.
A.We will not operate a property where we would not live. As a woman-owned business, we know safety is critical for comfort and peace of mind. At our communities, we want all our residents to feel safe at any hour on our sites. Physical enhancements such as fences, gates, lighting, and landscaping are reviewed to enhance visibility and security in our communities. We feel strongly about adherence to our viewpoint.
A.Boutique residential communities define our smaller communities with interior and exterior features that are quaint and warm, exuding a small-town feeling. Multi-family communities are more extensive, have more apartment homes and amenities like fitness centers and exterior lounge areas, and provide bigger scaled comforts.
A.We have licensed real estate brokers and over three decades of experience in property management, brokerage services, and property repositioning. An experienced team of construction, technology, and accounting experts supports our company leaders. To learn more, please visit our About page.